from the coffee shop
i go to in the morning.
they want to know how well they
did
when selling me
a cup of black coffee.
taking the ten seconds
to pour it into a cup
and hand it to me.
how was the service?
was the barista friendly?
if you used the restroom, was it
clean?
did we put the proper amount
of cream and sweetener
in your drink?
would you recommend
our establishment to friends?
what can we do to make
you come in more often?
were you satisfied with our
bakery selections?
how was the noise level?
too loud?
more music or less?
if you could use one word
to describe your experience
with us, what would it be?
i write the word magical
at the top of the survey
and hand it jimmy
behind the counter.
it's his first day and he
says, what's this?
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