press three if you know your party's extension

it's a minor claim
for your car insurance, a week
old
small thing
that needs to be taken care of.
but
you never hear
from anyone.
no message, no e mail,
no text.
the phone prompts send you
on a dizzying ride
to nowhere.
press one, press two,
press three if you know
your party's extension, which
goes to voice mail.
you've read your twenty digit
account number so many
times that you will
die with it imbedded in your
brain cells,
you will stare out the window
of the senior home,
with a phone cradled to
your ear, still waiting for a human
voice to help you,
but to no avail.